Refund policy

Last Updated: October 21, 2026

At FabianamilazzoShop, we want you to feel confident when shopping for furniture and home furnishings. If your purchase does not meet your expectations, our return and refund policy explains the conditions for requesting a return, how refunds are handled, and how to contact our customer service team.

1. Return Eligibility

Customers may request a return within 30 days of delivery. To be eligible for a return, items must meet the following conditions:

  • Items must be unused and in their original condition.

  • Products should be returned with their original packaging, accessories, hardware, and included components, where applicable.

  • Items must not show damage caused by improper use, unauthorized modification, or inadequate handling after delivery.

  • Proof of purchase or a valid order number must be provided.

Certain items may not qualify for return if they are specifically identified as non-returnable on the product page or where applicable law permits such exclusions. Please contact us before sending any item back.

2. How to Request a Return

To initiate a return, please contact us within 30 days of receiving your order. Include the following information in your request:

  • Your order number

  • The name of the product you wish to return

  • The reason for the return

  • Clear photographs, if the item is damaged, defective, or incorrect

Our customer service team will review your request and provide instructions for the next steps. Please do not send products back before receiving return authorization and the appropriate return instructions.

3. Return Shipping Costs

For returns due to a change of mind, ordering the wrong item, or personal preference, customers are responsible for the return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us with supporting information. We will review the situation and work with you to determine an appropriate resolution.

Original shipping fees, if any, may not be refundable for voluntary returns unless required by applicable law or otherwise confirmed by our customer service team.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect product, contact us as soon as possible.

Please provide your order number, a description of the issue, and clear photographs of the product and its packaging when applicable. After reviewing your request, we will explain the available options, which may include a replacement, refund, or another appropriate solution.

Please retain the product and its packaging until we provide further instructions.

5. Refund Processing

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund request.

Approved refunds are generally processed within 5–10 business days. Refunds will normally be issued to the original payment method. Depending on your payment provider or financial institution, additional time may be required for the funds to appear in your account.

If your refund has not appeared after the expected processing period, please contact us for assistance.

6. Exchanges and Replacements

If you would like to exchange an item or receive a replacement for a damaged or defective product, please contact our customer service team. Requests will be reviewed based on product availability, the condition of the item, and the circumstances of the order.

We will provide instructions on the available options after reviewing your request.

7. Cancellations and Returns

If you wish to cancel an order, please contact us as soon as possible. Orders that have not yet been processed or shipped may be eligible for cancellation.

If an order has already been shipped, cancellation may no longer be possible. In that case, you may contact us after delivery to determine whether the item qualifies for a return under this policy.

8. Policy Exceptions and Consumer Rights

This policy applies to eligible purchases made through FabianamilazzoShop. Certain product-specific conditions may apply where clearly stated.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.

9. Contact Us

If you have questions about returns, refunds, exchanges, or the status of a return request, please contact us using the details below.

Store Name: FabianamilazzoShop
Email: info@fabianamilazzoshop.com
Phone: +1 (517) 960-3300
Address: 10035 US Highway 12, Brooklyn, MI 49230-8440, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)

Thank you for shopping with FabianamilazzoShop. We appreciate your business and are committed to providing helpful customer support.